Jansons School of Business

Associate Professor

Qualifications: B.Sc (Physics ), M.B.A., Ph.D.,

Phone: 0421 -2336161 - 64

Email: bala@jsb.ac.in


He has a blend of corporate and academic experience. He started his corporate journey with “THE HINDU” in the area of circulation sales. He continued his corporate journey with Info Edge India Limited the parent company of naukri.com. He joined as an Assistant Manager and moved on to become Senior Zonal Manager. His quest for academics resulted in his career in teaching from 2011. He has cleared UGC NET in 2013.

Research & Scholarship Interests
Services Marketing. Customer Relationship Management, Managerial Communication

Journal Publications
Impact of personal profile on service quality and service recovery on customer loyalty pertaining to generation Y customers of online retailers. International Journal of Business and Administration Research Review, Volume No-3, Issue No-15, July – September 2016, ISSN No: 2348 – 0653, Impact Factor 3.853

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